Every member of the WP Engine group performs a significant position in fulfilling our mission to energy confidence on-line.
From the help specialists who assist with technical troubleshooting to the engineers who drive efficiency and innovation throughout our totally managed platform to the handfuls of devoted professionals offering help for our company companions, it takes the mixed effort of greater than 1,000 people to maintain WP Engine rising and thriving.
In our Meet the Consultants collection, we communicate with the individuals who hold our engine buzzing alongside, exploring their roles, areas of experience, and contributions to the corporate’s success.
On this interview, we communicate with Jennah Yozze, an order-to-cash (O2C) operations specialist based mostly outdoors of Chicago.
Say hiya to Jennah!
Jennah is a proud mother with a ardour for homicide thriller novels and serving to rescue animals. She’s additionally a significant member of WP Engine.
“I used to be drawn to WP Engine due to its superb environment and optimistic work atmosphere, in addition to the emphasis on a real work-family life steadiness,” Jennah says.
“I simply love the tradition, the individuals—there are some individuals right here who’re even crazier for animals than I’m!”
When she’s not grooming a rescue pup or tending to her youngsters, Jennah enjoys a quiet life within the suburbs outdoors Chicago.
“Residing within the burbs strikes the suitable steadiness for me,” she says.
“Town is gorgeous, however I favor a quieter nation life for essentially the most half.”
WP Engine’s remote-first work atmosphere makes it simple for Jennah to dwell and work the place she desires, with a lot of room to foster the rescue animals she loves a lot!
Jennah’s profession journey
Jennah was working full-time at one other firm when she discovered her approach to WP Engine by means of a contracting place.
“I began off in a contracting position again in 2022, grew to become a full-time member of the O2C group later that yr, after which a specialist in 2023,” she says.
As a result of her job revolves round financials and cost processing, any operational hiccups might be extraordinarily regarding—each internally and for our clients. Jennah and her group excel at shortly and successfully fixing points within the order-to-cash cycle.
“Order-to-cash entails every thing: ordering, troubleshooting, billing inquiries, aiding clients, taking and making use of funds, and a bit little bit of every thing in between,” Jennah says.
“Typically it takes a number of ranges of experience on totally different groups to get a job completed correctly, whether or not or not it’s engineering, order entry, help, and even management. I attempt to assist higher join every group so we will work collectively towards our aim: to assist the shopper.”
When requested which of WP Engine’s Core Values resonates most together with her, Jennah’s response got here shortly.
“Buyer Impressed. I’ve the very best intentions for our clients in thoughts from begin to end and do what I can to get the job completed proper, each by the shopper and the corporate,” she says.
“I’ve realized in my profession and life to at all times, at all times be sort. Kindness could make an enormous distinction in any interplay.”
Phrases of knowledge: Progress is an extended sport
Jennah’s expertise leaving a full-time place to turn into a contractor at WP Engine has offered her with a novel perspective on attaining skilled progress.
“The power to work with some extremely superb individuals in a cutting-edge expertise business was one thing I couldn’t go up,” she says.
“So I did the work: studying articles, attending on-line seminars, asking my friends questions (typically a number of instances about the identical factor), and taking courses. Plus, I consider a optimistic angle can go a good distance.”
Reflecting on her profession path, Jennah’s responses frequently underscore the ability and significance of positivity. So, when requested what her recommendation could be to aspiring specialists in her discipline, it is sensible that her reply could be empathetic and optimistic.
“Everybody makes errors, and studying new issues takes time,” says Jennah.
“Be affected person with your self and do not forget that the standard of your work is extra vital than the velocity at which you get it completed.”
Powered by individuals
WP Engine is powered by individuals similar to Jennah, every of whom performs a significant position in our capacity to supply the very best basis for digital experiences on WordPress.
We’re obsessed with constructing a tradition the place positivity thrives and collaboration is the important thing that unlocks success.
As Jennah places it, “A optimistic angle could make processes a lot simpler, and I’m at all times down for a Zoom to assist clarify one thing or learn to make it higher.”
Need to discover out extra about what it’s wish to work at WP Engine? Go to our careers website to see the roles we at the moment have open and take a look at our weblog for extra details about all the good individuals who work right here!
